AGAPE
Shelter Supervisor
AGAPE
Job Summary
Morning Star Sanctuary, a biblically-based organization that exists to provide refuge for victims of domestic violence and their children consistent with AGAPE’s Mission and Statement of faith, is now hiring for the following position:
Position Title: Shelter Supervisor
Reports to: Residential Program Manager
Shift: 40 hours per week (4-10 hour days); evening & weekend on-call rotation
Purpose: To provide service management, advocacy, support, crisis intervention, safety planning, assessments, and follow-up services to survivors of domestic violence and their families.
AGAPE’s Purpose:
In accordance with AGAPE’s Mission and Purpose, all staff of AGAPE and any program of AGAPE will be an active member of a local church and serve in harmony with AGAPE’s Statement of Faith signed annually by all those who provide services on behalf of AGAPE.
Job Responsibilities
Direct Services: Provides assessments, advocacy, safety planning, crisis intervention, and community resources to survivors of domestic violence and their families. Works directly with victims to determine areas of need, set goals, and develop a service management plan. As needed/assigned, facilitates support/education groups for victims. Attends trauma-informed training and/or staff meetings provided monthly (required to attend six trainings/meetings per year).
Administrative: Answers phones (hotline or crisis calls), and assists victims with required paperwork and program intake. Provides information, linkage, and referral with service providers. Provides administrative team support.
Reporting: Documents client interactions and crisis interventions into database software. Communicate shift details with the Residential Program Manager. Provides Operations Manager with monthly program statistics for grant reporting purposes.
Supervision: Supervises full-time and part-time shelter advocates assigned by the Residential Program Manager, delegates shift responsibilities and needs to assigned shelter advocates, and assists the Residential Manager in the decision-making process when assessing suitability for clients in the shelter. Provides input to the Residential Program Manager regarding policy and procedural changes. Meets every other week with assigned shelter advocates to provide feedback and instruction, communicate policy and procedural changes, and answer any job-related questions. Oversees operation and maintenance of the shelter in coordination with the Residential Program Manager, Operations Manager, and case managers.
Qualifications
Must be a competent professional with excellent interpersonal and communication skills, maintain confidentiality, ability to take initiative, conflict management, culturally sensitive, team focused and collaborative, and ability to clearly/objectively document information.
Qualifications include:
- BA or BS degree required. Preferred BA in Human Services field. Other degrees may be considered.
- Experience in crisis intervention and working with victims of domestic violence preferred
- Experience in management and leadership skills
- Team player with strong decision-making skills
- Proficient in MS Office
Additional Information
Benefits
- Eligibility to participate in 403b (up to 5% matching), Health Insurance, Aflac, FSA
- Nine paid holidays (or equivalent compensation) plus three personal days
- Two weeks’ vacation begins accruing at the hire date and increases to three weeks on your 5th anniversary.
- Sick time of 4.00 hours pp begins accruing at the hire date
How to Apply
AGAPE employs professionals in counseling, social services, domestic violence care, court advocacy, and administration. If you are interested in joining the staff at AGAPE, please email a cover letter and your CV/resume to jwygant@agapenashville.org
Details
- Date Posted: November 20, 2024
- Type: Full-Time
- Job Function: Programs and Service Delivery
- Service Area: Board Leadership
- Working Hours: 40 hrs/wk