Disaster Case Manager

Tennessee-Western Kentucky Conference of the United Methodist Church

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Job Summary

Overview/Background: On behalf of the Tennessee-Western Kentucky Conference of the United Methodist Church Disaster Recovery Team, the Disaster Case Manager (DCM) position works with individuals and families who are recovering from disasters throughout the geographic area under the TWK Conference’s guidance. We are currently serving the Clarksville, TN area, so a radius of 30 miles of Clarksville is required.

Are you looking to make a difference in the lives of others?  Do you have a passion for partnering with people in need? We are looking for candidates who have attention to detail, good communication skills, good computer skills, a gift to work with others to find solutions, and a heart for service.  If this sounds like you, please apply.  If you have previous supervisory experience, we also welcome that experience. 
Disaster Case Management is a time-limited process by which a skilled helper (Disaster Case Manager) partners with a disaster-affected individual or family (Client) to plan for and achieve realistic goals for recovery following a disaster. This comprehensive and holistic Disaster Case Management approach to recovery extends beyond providing relief, providing a service, or meeting urgent needs. 

Summary of the position: The Disaster Case Manager (DCM) serves as a primary point of contact, assisting the Client in coordinating necessary services and resources to address the Client’s complex disaster recovery needs to re-establish normalcy. The Disaster Case Manager relies on the Client to play an active or lead role in their own recovery.

Job Responsibilities

• Perform outreach to identify vulnerable persons in need of services and referrals.
• Screen applicants promptly and responsively to identify the urgency of need and direct individuals to appropriate services, providing accurate and timely information and referral. 
• Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each client’s disaster recovery needs and available resources.
• Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan
• Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery.
• Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan through the following actions:
• assist in the restoration of pre-disaster social service benefits;
• verify unmet needs by obtaining records and/or contacting vendors; 
• network with other organizations to guide clients through the sequence of delivery without duplication of benefits or services;
• advocate with and for clients by activities including but not limited to:
• preparing for and making case presentations on behalf of clients;    
• actively participate in long-term recovery partner relationships; and
• providing support and advocacy with governmental and non-governmental agencies and organizations when necessary
• Monitor client progress toward recovery goals.
• Document using standardized forms and enter relevant information into the client registry data management tool in a timely manner.
• Provide continuity of client services through case transfer or case closure.
• Respond to supervisory directives in a timely manner.

Qualifications

Requirements and Skills: 

• Training: Successful completion of disaster recovery case management curriculum offered by TWK staff. Willingness to continue to learn additional best practices for Disaster Case Management as offered by TWK staff. 
• Team mindset: Ability to be a team player and work collaboratively; has a commitment to build covenant with their clients and the Disaster Recovery team.
• Interpersonal Skills:  Capacity to work collegially and develop rapport with diverse individuals, leaders, and organizations.
• Helping/Customer Service Orientation: Demonstrate concern for, and attend to the needs of community partners and staff. 
• Mission Mindset: Committed to the mission, vision, and values of the TWKUMC; Conduct business in a manner consistent with the mission, values, and policies of TWKUMC and UMCOR-United Methodist Committee on Relief.
• Communication Skills: Excellent verbal and written communication. Able to speak in a public forum. 
• Organizational Skills: High ability to prioritize tasks and processes. Ability to plan, develop, and coordinate multiple tasks and projects
• Time Management Skills: Effective and efficient use of time, talent, and resources. Self-motivated to work flexible hours as Client needs require. Timely tracking and reporting.
• Supervisory skills: Previous experience managing others is preferred.
• Computer Skills: Strong ability to work in an online environment including virtual meeting space, cloud database, Microsoft Office, and Google Suite. 
• Dependability: Able to meet deadlines and be reliable. Have a valid driver’s license and vehicle to be able to drive long distances throughout the service area as needed for meetings. 
• Maintain confidence: Commitment to complete confidentiality and a high degree of integrity. Strict adherence to conference policy. 
• Conflict of Interest:  Possess no outside business interest that may conflict with the client or the TWKUMC. Able to maintain ethical conduct in accordance with Conference policy. 

Education and Experience Requirements:

• A high school diploma or GED equivalent is required with at least three years of work experience in a similar setting.
• Applicants with previous supervisory experience are highly sought, as we look to fill our future leadership positions from within, whenever possible.

Additional Information

Benefits

How to Apply

Contact Information and Procedure:

Qualified applicants, please send a letter of interest and resume to careers@twkumc.org and specify that you are applying for the Disaster Case Manager position.  Job offer is contingent upon successful completion of training and background check.  The deadline to apply is on or before Friday, January 10, 2025.

Details

• Date Posted: December 19, 2024
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Religious
• Start Date: 02/03/2025
• Salary Range: $19-$22
• Working Hours: 40 hrs/wk