Director of Operations

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Job Summary

The Need

The Center for Nonprofit Management (CNM) is a membership-based organization, that provides programs, services, and other benefits to nonprofit organizations in Middle Tennessee. As a 35-year-old organization serving over 500 members annually, CNM seeks to provide high-quality services directly to members and to elevate the sector to the broader community. With a staff and a team of contractors, we strive to be a fantastic place to work while providing great services.

In addition to providing exceptional programs and services, CNM makes it a priority to communicate our brand value with energy and clarity. Developing existing and new relationships, and strengthening cross-sector connections between nonprofit leaders, funders, and other civic stakeholders, is important to our organization.

We believe that doing all the above with passion, integrity, and a commitment to excellence will increase our members’ experience and eventually lead to growth. Our mission, to amplify the impact of nonprofits and their partners, promotes a collaborative and supported community prepared to address our shared and pressing social agendas.

The Position:

The Director of Operations will support core operational functions and the full utilization of systems and tools to create effective and efficient operations. This position guides human resources, facilities operations, IT, and internal systems implementation. Central to this position will be leadership and management of the member database, Civi CRM, including working with CNM’s database development vendor for bug fixes, continual improvement, new features, and training CNM staff on usage.

This position reports to the CEO of CNM.

Job Responsibilities

The daily work of the Director is to:

• Oversee Human Resources Supports
• Work with our contracted PEO to ensure routine implementation of effective HR procedures.
• Work with executive leadership to ensure effective coaching, management supervision, and performance evaluation practices are in place.
• Work with executive leadership to ensure job descriptions, personnel policies, and practices are current and accurate.
• Oversee Financial Systems
• Interface with our contracted accounting firm, to support accounting procedures and systems.
• Facilitate payroll and ensure benefits are processed as necessary.
• Work with executive leadership in the development of budgets and management of audits.
• Process accounts receivable and payable, including invoicing and depositing checks.
• Oversee Facilities Operations
• Work with designated staff to ensure basic office systems and routines are functioning efficiently and that we are in compliance with all safety guidelines.
• Evaluate and manage relationships with vendors, including landlord, office equipment, technology, and building services.
• Manage the maintenance of office equipment to ensure that contracts are up to date and that machines are running properly.
• Manage operations overhead budget including office hardware, supply orders, and building management contracts.
• Ensure overall supplies and office materials are effectively managed and procured.
• Serve as the primary liaison for building maintenance, office space, and janitorial service.
• Manage the company calendars for the conference and training rooms.
• Manage employee and departmental directories, including staff phone directory, alarm codes, building keys, and parking passes.
• Manage room rentals by reviewing requests, space preparation, communication, and hosting.
• Oversee Information Technology (IT) Services and Supports
• Provide strategic leadership in partnership with CNM IT contractor to ensure the ongoing planning for and implementation of IT infrastructure improvements.
• Oversee support infrastructure for staff in the use of IT services.
• Guide training and implementation of IT services and systems, including staff behavior and training aligned with CNM policies.
• Troubleshoot audio/video and technology issues with CNM staff.
• Track monthly contract usage with IT Firm.
• Coordinate centralized phone system and building security alarm services.
• Oversee CNM Member Database (Civi CRM)
• Work with CNM’s vendor for database development to report and manage bug fixes, system enhancements and improvements, as well as coordinating training for CNM staff.
• Manage database improvement budget.
• Curate staff and member requests and feedback for database and accompanying processes.
• Coordinate with appropriate staff on front-end database improvements that require website enhancements.
• Set standard for data entry for all staff working in the database, including coordinating ongoing continual data clean-up.
• Work with appropriate CNM departments to ensure Civi CRM functions with other CNM systems and supporting infrastructure of the organization.
• Other member database tasks as needed.
• Participates as a full member of the CNM team, adhering to and exemplifying our core values.
• Attends all CNM events as assigned.
• Performs all other duties as assigned.

Qualifications

Education and Experience

• Bachelor’s degree required or master’s degree (preferred) in a related field.

• Minimum 5-7 years of experience working in nonprofit organizations with at least 3 years directing a key operations function.

The most competitive candidates will demonstrate:

Knowledge

• Knowledge of nonprofit business models, including what a quality nonprofit membership organization delivers (best practices), nonprofit recruitment strategies and engagement strategies, and growth strategy models
• Knowledge of database management, and understanding of the CNM business infrastructure, programs, and services
• Solid understanding of the nonprofit industry
• Knowledge of nonprofit finance practices and functions, including budgeting and basic accounting
• Knowledge of HR practices and functions
• Knowledge of IT services and supports

Skills

• Excellent project management and budgetary skills
• Excellent interpersonal skills including the ability to interact with CNM nonprofit agency members as well as comfort around higher management
• Excellent vendor management skills
• Excellent problem solver, process management, team approach, and solutions-focused

Abilities

• Ability to work with staff to build system improvements and support their implementation of systems.
• Ability to design and lead project plans for system improvement and implementation.
• Ability to maintain confidentiality with sensitive information.

Competencies

• Problem-solving, process management, team approach, communication (written and oral), customer-focused, negotiation, and solutions-focused.

Additional Information

How to Apply

To apply for the position, please submit a resume and cover letter expanding on your interest and qualifications to Meagan@cnm.org. Phone calls will not be accepted. Priority will be given to submissions received by April 15, 2024.

Details

• Date Posted: March 27, 2024
• Job Function: Administrative
• Service Area: Community Development
• Start Date: 05/14/2024
• Working Hours: Monday - Friday, 8AM - 4:30PM