Bilingual Care Navigator / Bilingual Care Coordinator (Spanish/English)

Medical Foundation of Nashville

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Job Summary

Organization:

The Nashville Academy of Medicine, established in 1821, is a professional organization that has grown from seven physicians to nearly 2,300 since its inception. NAM represents the medical profession in matters of importance to our members and the community they serve. Maintaining the integrity of the medical profession and ensuring that physicians can continue to provide patients with excellent care has been our strength for generations.

The Medical Foundation of Nashville empowers our community by supporting health access, promoting healthy lifestyles, championing health and medical education, and cooperating with other charitable entities to work towards a healthier Nashville.  Specific activities include public health education, coordinated charity care, and education for physicians and physicians in training.

Position Summary:

Project Access Nashville Specialty Care (PANSC), a program of the Nashville Academy of Medicine and Medical Foundation of Nashville, provides access to specialty care to Nashville’s uninsured who are 200% or below poverty in Middle Tennessee. The care navigator serves as a front-line liaison and advocate for patients, helping to connect them to the care they need. This position provides individualized, needs-driven, patient- family centered, case management services to patients and their families, including connecting the patient to internal and community services that improve health and well-being. The position plays an integral role in maintaining the integrity of the program and directly interacts with Spanish-speaking patients as well as clinic office staff. The ability to protect confidential information is critical. Excellent communication skills, both written and verbal, are essential.

Spanish proficiency is required.

Job Responsibilities

Job functions:

• Maintains positive relationships with patients and program partners.
• Requires the ability to interact with a variety of people.
• Directly responsible for managing referrals received from clinics, with precise attention to detail, process, and follow-through.
• Outreach to patients for follow-up and phone calls.
• Collects and evaluates financial and residency information from patients.
• Must handle difficult interpersonal situations with integrity.
• Significant data entry and record maintenance.
• All other duties as assigned.

Duties:

• Work closely to coordinate patient care, communicating with patients along the way.
• Patient Advocacy (Helping Spanish-speaking patients navigate the health care system and locate additional resources beyond the scope of our program when needed).
• Track, and manage process referrals from clinics into the PANSC network.
• Receive faxes / discuss medical issues and potential eligibility with clinic providers.
• Determine the eligibility of patients.
• Collect financial records from patients.
• Communicate appointment information and other instructions to patients, via phone and mail.
• Follow up with and re-verify patients as needed.
• Answer incoming phone calls.
• Assist other staff members as needed.

Qualifications

Requirements:

• Passionate about helping the underserved and in full agreement with our mission and core values.
• Requires a minimum of a two-year post-secondary education. Four-year degree preferred. Current students near graduation will be considered.
• Strong attention to detail is required.
• One year of work experience is preferred. Internships will also be considered.
• Fluency, both written and verbal, in Spanish and English.
• Exceptional interpersonal and relational skills.
• Must be a team player.
• Ability to quickly learn and adapt to new skills.
• Exceptional multi-tasking skills are critical for success in this role.
• Excellent customer service and organizational skills.
• Proven ability to communicate with people from a variety of backgrounds.
• Proficiency in the Microsoft Office suite of computer programs (Word, Excel, etc.)

Functional Competencies: Organizational skills, prioritization, communication, teamwork, time management, initiative, reliability and dependability, conflict resolution, customer service, and interpersonal skills.

Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made through an interactive process to enable individuals with disabilities to perform essential functions. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer. 

This job will work in a typical office environment. The noise level is usually moderate. This position is considered light work with repetitive motion. The person in this position will:

• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and printer.
• Need to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Be able to remain in a stationary position (sit/stand) for extended periods of time
• Frequently position self to maintain files in file cabinets.
• Occasionally move boxes weighing up to 20 pounds across the office for various needs.
• Be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Additional Information

Benefits

How to Apply

Application Instructions:

Please submit a resume and a cover letter addressing the question below with “Spanish-Bilingual Care Navigator” in the subject line with your name to paninfo@nashvillemedicine.org. No phone calls, please.

Please describe your education and practical experience with the Spanish language.

The Medical Foundation of Nashville / Nashville Academy of Medicine is an equal-opportunity employer. We value all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our company. As such, we have a strict non-discrimination policy. We believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law.

Details

• Date Posted: December 4, 2024
• Type: Full-Time
• Job Function: Programs and Service Delivery
• Service Area: Health (Physical, Mental)
• Start Date: 01/13/2025
• Salary Range: $18-$20 / hour
• Working Hours: 8:30 a.m. - 4:30 p.m.