Second Harvest Food Bank
Dispatch Supervisor
Second Harvest Food Bank
Job Summary
The Dispatch Supervisor is responsible for ensuring that transportation operates smoothly and efficiently. The Dispatch Supervisor oversees tasks that range from coordinating delivery schedules to managing driver pick-up routes and ensuring compliance with various safety and DOT regulations. The Dispatch Supervisor must be detail-oriented with strong management skills, excellent communication skills, and a depth of experience in the transportation industry. A successful Dispatch Supervisor is extremely organized, enjoys working in a fast-paced, dynamic communicative environment, and is a team player. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.
Job Responsibilities
- Collaborates with food sourcing, warehouse, and donors when directing drivers to ensure effective execution of grocery rescue and donation pick-ups to maximize food resources for the organization. Utilizing transportation software and scheduling for optimization and ongoing improvement for routing.
- Collaborates with community impact team, agency partners, and operations team when directing drivers throughout the delivery process.
- Collaborates with inventory control, volunteer engagement, Project Preserve, and others to facilitate effective and efficient inventory transfers and shuttles between food bank sites.
- Ensures adherence to and execution of established food bank safety policies and procedures, OSHA, and Fleet Safety DOT Program, ensuring the number one priority is safety when operating any equipment at SHFB.
- Establishes and executes independently incident management process as required by the transportation group (i.e. intended reporting, towing, HAZMAT response, etc.).
- Conducts ride-a-longs with all drivers, coaching on efficiencies and safety compliance. Collaborates with the Director of Transportation on findings.
- Collaborates with the Fleet Maintenance Coordinator and Transportation Specialist to achieve DOT maintenance and document compliance on all equipment at SHFB.
- Partners with transportation specialists and others within the organization to effectively gather and report transportation-related performance and cost data
- Manages departmental KPIs to ensure on-time delivery and performance goals are met. Communicates insights and opportunities to the Director of Transportation.
- Partners with the Fleet Maintenance Coordinator and strategic maintenance suppliers on Second Harvest’s commercial equipment and passengers’ vehicles. May be asked to shuttle equipment to a vendor or driver if applicable.
- Trains drivers to ensure food safety compliance.
- Other duties as assigned.
Supervisory Responsibilities:
Yes, directly supervises a team of non-CDL, CDL-C/B, and transportation coordinators and support staff.
Qualifications
Is this you?
Education: Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
Experience: 3+ years of related experience and/or training preferred.
Skills & Capabilities:
- Licensed Class A CDL required.
- A minimum of 3 years experience as a Class A CDL Driver.
- A minimum of 3 years experience in logistics, supply chain, business, or related field.
- 5+ years of related experience and/ or management training required. Experience with
- GPS tracking and Trimble routing software are preferred.
Other requirements:
Our pre-hire process requires acceptable results from the following: criminal background and a pre-employment drug test. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity, and job relation).
Allowable Substitutions:
A combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education/experience at the organization’s discretion
Additional Information
Benefits
What Second Harvest has to offer:
- Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full-time employment includes 34+ days off, medical (employee-only is 100% employer paid), dental, vision, retirement (up to 8% match), disability insurance (short and long term), and long-term care insurance.
- Work with a purpose: As one of Middle Tennessee’s largest nonprofits, our local hunger relief work is uniquely rewarding, hands-on, and solutions-oriented. Our mission is to feed hungry people and work to solve hunger issues in our community. A career with Second Harvest ensures that you not only earn a paycheck but also help your local community through meaningful work.
- Award-winning workplace: We are a best-in-class workplace because we are passionate and people-focused so our community can count on us for our critical work. We are among The Tennessean’s Top Workplaces based solely on employee feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program.
- Diversity, Equity, Inclusion & Equal Employment Opportunity: Second Harvest embraces a philosophy that recognizes and values diversity. We want our employees to reflect the diversity of the communities in which we serve. We provide equal employment to all applicants and employees regardless of race, religion, color, gender, disability, national origin, ancestry, age, veteran status, sexual orientation, genetic information, or other legally protected characteristics.
How to Apply
Think this sounds like a role and workplace where you would thrive? Find out more information about how to apply on our website: https://www.secondharvestmidtn.org/job-opportunities/. Thanks for your interest in working for Second Harvest Food Bank of Middle Tennessee. We love it here and think you will too!
Details
- Date Posted: September 21, 2024
- Type: Full-Time
- Job Function: Other
- Service Area: Transportation
- Start Date: 10/28/2024
- Working Hours: Monday – Friday, 5:00 am – 1:00 pm.