NeedLink Nashville

Client Services Coordinator

NeedLink Nashville

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Job Summary

The Client Services Coordinator provides exceptional service to low-income Davidson County residents and connects people in need to additional community resources. This staff member will model a calm and supportive demeanor in a fast-paced environment and will maintain a culture of compassion around clients, staff, and volunteers.

Job Responsibilities

Primary Responsibilities and Essential Functions:

  • Provide one-on-one resource counseling and crisis management for clients with acute needs.
  • Respond to urgent needs in a timely manner and ensure that clients know the status of their application.
  • Request account updates from landlords and utility companies, and notify creditors of pending payments.
  • Provide high-quality services to clients referred by other agencies, and assist clients in coordinating services from multiple providers.
  • Assist with managing office needs, including making copies, supplying client applications, and restocking waiting room brochures, etc.
  • Occasionally, attend meetings and/or events with agency partners.

Qualifications

  • Social work or related education from a four-year college is required. For those without a social work education, a cover letter must clearly state how education and experiences have prepared them to understand the challenges of poverty.
  • ACE or Trauma-Informed Care certification is preferred.
  • Minimum 2 years experience working in an office, including at least one year in a social service setting or as a social services intern.

Knowledge, Skills, and Abilities:

  • Proficiency in MS Office, especially Word, Excel, and Outlook.
  • Ability to quickly learn to navigate, input, and export data from Charity Tracker and Formstack.
  • Strong organizational skills.
  • Ability to operate and troubleshoot basic computer and office equipment, including PCs, internet equipment, printers, and fax machines.
  • Compassion and empathy for all people, especially our city’s low-income families, seniors, and people with disabilities.
  • Ability to respectfully, calmly, and maturely interact with people who may be angry, difficult, upset, experiencing mental health episodes, or disabled.
  • Understanding of the unique challenges that face low-income communities and passion for addressing issues related to poverty, housing, and hunger.
  • Knowledge of Nashville and Nashville’s housing and/or social service sectors.
  • Ability to make challenging prioritization decisions
  • Self-motivation in contributing to team efforts.
  • Excellent customer service and communication skills that are apparent in writing, emails, phone conversations, one-on-one, and group interactions.

Additional Information

Benefits

  • NeedLink values and supports the professional development of our staff.
  • This is a part-time, in-office employment opportunity (15-20 hours per week)
  • 7 Holidays are observed in addition to a paid year-end Holiday break

How to Apply

Please submit a cover letter and resume with a description of education and work experience by August 12, or preferably prior, to:

Details

  • Date Posted: August 7, 2024
  • Type: Part-Time
  • Job Function: Programs and Service Delivery
  • Service Area: Housing
  • Start Date: 08/12/2024
  • Salary Range: $17-$23 per hour
  • Working Hours: 15-20 hrs/week; M-F; times to be determined