Transportation Coordinator (Part-time)

Wilson Rides Inc.

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Job Summary

Transportation Coordinator (Part-time): Wilson Rides is a 501c3 non-profit organization seeking a high-energy, detail-oriented, and adaptive Transportation Coordinator (Part-Time) for the Wilson Rides program. The Transportation Coordinator will be responsible for the operational success of Wilson Rides ensuring program delivery, quality control, and evaluation. The position will manage volunteer drivers and report directly to the Executive Director.

Job Descriptions are intended to describe the general nature and level of work being performed by employees assigned to this job title.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

GENERAL SUMMARY

Manage the complex logistics of providing transportation for our older adult members, and ensure driver capacity by assisting in recruiting, training, supporting volunteers, and managing contract drivers. In addition, the Transportation Coordinator may be assigned special tasks by the Executive Director or the Board of Directors.

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Transportation

• Solve the ever-changing puzzle of matching ride requests with volunteers, and contract drivers, ensuring ride requests are fulfilled each day
• Maintains systems, policies, and records related to the call center and ride service while utilizing the ride scheduling software, Assisted Rides
• Runs monthly reports to maximize efficiency and maintain quality control
• Manages services adhering to program policies and funding levels
• Provides rider services, outreach, and follow-up including all required assessments and program evaluations 
• Ensure that files, database records, and reports are complete, accurate, current, and secured according to HIPAA policies
• Submits to the Executive Director required data for monthly, quarterly, and annual reports and other information necessary to inform funders, participants, and the community in a timely manner
• Participates in program development, strategic planning, and fundraising activities
• Treats all with respect and adheres to Wilson Rides policies concerning Title VI and HIPAA
• Handles emergency calls from volunteer drivers and riders
• Provides backup rides to seniors as needed
• Refer passengers in need of further assistance to other local organizations using a WR resource list
• Attend relevant seminars and training programs to maintain knowledge of older adult service programs and support service delivery systems
• Assist in expanding ridership through outreach, publicity, and developing new ride opportunities 
• Occasional attendance at BOD meetings 
• Back up the Executive Director as needed, answering phone calls and following protocol for arranging rides, including accurate data entry

Volunteer Recruitment & Support

• Assist in executing a multi-step volunteer application and onboarding process
• Communicate regularly and promptly with all volunteers
• Assist in scheduling and preparing materials for monthly volunteer training
• Assist the Executive Director in executing a volunteer recognition plan for current volunteers
• Monitor volunteer participation and ensure compliance with WR policies
• Assist in administering the annual volunteer survey
• Assist in executing volunteer recruitment plan and maintaining accurate records to maximize volunteer program growth
• Build awareness of WR volunteer opportunities
• Support and enhance the diversification of the WR volunteer base
• Perform other duties as assigned

Transportation Coordinator Skills & Attributes

• Enjoyment of detail-oriented work and commitment to accuracy
• Proven ability to organize, prioritize, and complete work from competing requests
• Takes pleasure in problem-solving
• Enjoyment of working in a fast-paced environment
• Experience learning and efficiently populating and utilizing databases
• Ability to work effectively in Microsoft Office, inclusive of Excel
• Commitment to respectful and equitable engagement with diverse staff, organizations, and volunteers

Volunteer Manager Skills & Attributes

• Ability to establish and maintain positive working relationships with members of the community, volunteers, staff, and clients
• Ability and comfort in speaking formally and informally to various groups and individuals using mission-based storytelling
• Proven experience meeting deadlines
• Ability to organize, prioritize, and complete a wide range of responsibilities
• Confidence and comfort level meeting older adults and others
• Excellent verbal and written skills across all platforms of communication
• Experience in leading group training sessions is a plus

Qualifications

REQUIREMENTS

• A degree from an accredited college or university, or comparable experience, is preferred
• Minimum 2 years of related full-time work experience or equivalent combination of education and experience; experience working with older adults and/or volunteers preferred
• Experience in providing social services, volunteer coordination, and nonprofit program management is highly desirable
• Experience working in a call center or handling phone calls in a busy office environment desired
• Must have a personal vehicle, valid driver’s license, pass criminal and driver background screenings, and minimum amount of insurance required by WR General Liability Policy
• Passion for service and compassion for older adults (senior citizens)

Additional Information

Benefits

How to Apply

Submit a resume with a cover letter to gayelynn@wilsonridesinc.org.
Applications without cover letters will not be considered.

Details

• Date Posted: June 25, 2024
• Type: Part-Time
• Job Function: Programs and Service Delivery
• Service Area: Social / Human Services
• Start Date: 07/15/2024
• Salary Range: This position is paid on an hourly basis. Pay rate assigned at hire and adjusted each year based on performance and agency finances
• Working Hours: 25-30 hrs/wk; M-F, 9:00am-4:00pm