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Frist Art Museum

Member Services Manager

Frist Art Museum

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Job Summary

The Member Services Manager “manages” the Museum’s membership program and is responsible for helping to grow it to achieve annual revenue, household count, engagement, loyalty, and diversity goals for the Membership Program. Duties include managing the staff and operations of the Membership team; working with colleagues across the Museum to leverage audience-related data to drive decision-making; and managing programs and activities related to Membership, including the acquisition of new members, as well as retaining, stewarding, and upgrading existing members.

Job Responsibilities

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Essential Job Functions:

  • In coordination with CDO, achieve annual revenue, household count, and attendance goals for the Membership Program.
  • Manage Membership staff, including hiring, mentoring, goal setting, and performance reviews.
  • Identify prospects from within the membership base for other development programs.
  • Evaluate the membership plan and work in coordination with the Chief Development Officer to ensure the program is in alignment with the Museum’s strategic plan.
  • Maintain budget for membership program.
  • Plan and implement lively and engaging member activities in coordination with Development, Education, and Curatorial teams- including but not limited to previews, behind-the-scenes, and other activities designed to encourage growth in membership.
  • Work with the Chief Development Officer and Communications team on a membership marketing plan, including Member Preview invitations, general solicitations, promotions, and special event promotions.
  • Write copy for invitations, monthly membership emails, promotional materials, and membership-related events on the website as needed.
  • Oversee membership customer service processes including the processing of memberships in Altru and mail acknowledgment (membership card with tax receipt).
  • Ensure membership information and documentation are properly managed, including the Altru database, hard copy files, and correspondence.
  • Provide monthly membership financial reports and dashboard information to the Chief Development Officer.
  • In collaboration with Guest Services, ensure proper training on membership programs, policies and procedures, and strategies to increase on-site sales with all front-of-house staff. Maintain visitor conversion rate reports.
  • In collaboration with Guest Services, handle all membership requests, inquiries, or complaints on a timely basis.
  • Other duties as assigned, including assistance with other Development projects and events when needed.

Qualifications

Skills, Knowledge, and Abilities:

  • The individual will need to maintain confidentiality of all membership information.
  • An enthusiastic and outgoing personality with a high level of customer service and sales skills is expected.
  • Must have excellent communication skills with the ability to interact and integrate with a variety of people and develop positive relationships.
  • Strong organizational skills, self-motivation, and attention to detail are necessary as well as creativity in reaching potential members.
  • This individual must have working knowledge of Microsoft Office/Office 365 (Word, Excel, Outlook, PowerPoint) and database experience—Blackbaud Altru is beneficial.
  • 1-4 years related experience in areas of nonprofit, membership, development, sales, or marketing.
  • Able to work evenings and weekends, occasionally

Additional Information

Benefits

The Frist Art Museum offers competitive benefits that include medical, dental, vision, company-paid life insurance, accidental death and dismemberment, short-term and long-term disability, and long-term care. Additionally, a 401(k) plan with a company match and paid time off. 

How to Apply

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Demands may include:

  • Lifting materials up to 25 pounds
  • Stooping, bending, kneeling
  • Standing for long periods of time
  • Working at a computer for long periods of time

In compliance with the Americans with Disabilities Act, the First Art Museum will provide reasonable accommodations to qualified individuals with disabilities to perform essential functions.

Interested candidates should send their resume, references, and salary expectations to: 

Frist Art Museum

Attn: Sheri Horn, Human Resources Director

919 broadway

Nashville, Tennessee 37203

Email: shorn@fristartmuseum.org or Fax: (615) 744-3339

The Frist Art Museum is an Equal Opportunity Employer

Women, minorities, and individuals with disabilities are encouraged to apply.

Details

  • Date Posted: April 18, 2024
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Arts / Culture
  • Salary Range: $55,000-$65,000
  • Working Hours: 37 hrs/wk, M-F 9-5 with some evenings and weekends