Database Manager

Martha O'Bryan Center

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Job Summary

The Database Manager assists in training staff on the database, manages the database, and provides technical support related to the database. This is a full-time, regular position, located at the Martha O’Bryan Center. This position reports to the Senior Director of Data and Evaluation. 

Job Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Assists in training staff on the database, including initial onboarding, and at regular intervals. 
• Manages 3rd party Developers. 
• Completes simple development tasks as needed.
• Communicate with stakeholders [the grants team and direct service staff] to keep data collection and reporting aligned with program requirements. 
• Manages the database (Sales Cloud, with NPSP and Exponent Case Management packages) including:
• Maintenance (small changes, data cleanups, new reports and dashboards, etc.)
• Batch uploading/updating as needed to assist staff with large-scale data entry and to maintain continuity with external databases
• User/license and security settings management
• Stays up to date with Salesforce and Exponent Case Management (ECM) announcements as well as industry developments, particularly in security, and communicates and/or acts on those updates as needed. 
• Maintains written policies/user
• Other duties may be assigned.  

Qualifications

Minimum Qualifications  

• Associate’s degree required.
• Two years of related work experience.

Preferred Qualifications:

• Non-profit experience.
• Bachelor’s degree.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration. 

Knowledge and Abilities: 

• Proficiency in Salesforce.
• Ability to work well in a team, as well as independently with minimal direction.
• Patience, especially when teaching others (for technical and onboarding needs).
• Willingness to assist with emergent needs when requested.
• Maintains a high level of confidentiality regarding sensitive information.
• Ability to communicate complex ideas.
• Builds and maintains positive relationships with internal and external constituents.
• High level of detail and accuracy.
• Maintains credibility through sincerity, honesty, and discretion
• Strong project management skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Strong interpersonal skills; and excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Documents regularly, thoroughly, accurately, and completely.
• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
• Computer literate including familiarity with word processing, spreadsheet, database, desktop publishing software, email, and the internet.

Special Demands: 

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. 

• Ability to be flexible with work schedule in order to respond to partner and client needs.
• Limited regional travel within Middle Tennessee (up to 10%).

Additional Information

Benefits

How to Apply

Apply HERE

Details

• Date Posted: November 17, 2023
• Type: Full-Time
• Job Function: Analytics / Evaluation
• Service Area: Children / Youth
• Salary Range: $45,000.00 - $55,000.00